Are you ready to meet the challenge of Universal Credit?

27 March 2019

Universal credit is the biggest change to our social security system in over sixty years. It will eventually replace many of the current benefits and tax credits for people of working age. With the national roll-out now complete, increasing numbers of people can claim universal credit including families with children, those with health conditions and those in work.


To help you get to grips with universal credit, we are running several training courses in Glasgow and Edinburgh on different aspects of the new benefit*:

* Please note if you cannot find a date for one of the above courses in the Training section of the website, this means the date of the course has already passed this year. Sign up for our training ebulletins to find out about when the course may run again.

In-house – we can come to you

We can provide our courses in-house at your premises or a venue to suit you, to meet the training needs of your organisation. This can be more cost-effective, saving on time, travel and accommodation. We provide the expert tutor and all the training materials. We can tailor courses for you. Get in touch to find out more about how we can help you train staff to support low income households. To make an enquiry and to get a quote please email [email protected].


Our free universal credit elearning course has been designed for frontline workers who do not work in welfare rights but want to get to grips with important changes in the benefits system. Through interactive quizzes and activities you will look at how universal credit works.

You can create an elearning account for free here. Our courses are quick to complete, you can go at your own pace and can be completed on any compatible device at a time that suits you. Once you have completed the course and submitted your evaluation, you can then print off your certificate.


Universal credit guide front cover

A new edition of CPAG’s popular easy to follow guide is out now. It is an essential resource for advisers who need to know how and when universal credit will affect their clients, and for those currently claiming the benefit themselves. It is filled with clear advice and lots of useful examples. It covers all recent developments, including the “two-child limit” and other legislative updates.

The guide is £15 and £12.75 for CAB customers and CPAG members.

You can order your copy online or by contacting CPAG book orders on: 020 7812 5236 with your credit card details or email [email protected].


See our basic factsheet on universal credit here.