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Concentrix – lessons learned?

Issue 255 (December 2016)
An experiment with the privatisation of decision making in tax credits appears to be in tatters after HMRC ended its contract with Concentrix (the private company contracted to investigate the correctness of tax credit awards) early. But where does this leave advisers with cases opened by Concentrix, and does it mean we should expect any improvement in the quality of administration and decision making? Mark Willis investigates.

Universal credit: alternative payment arrangements

Issue 255 (December 2016)
David Simmons examines the normal and alternative universal credit payment arrangements.

Universal credit full service – early warning

Issue 255 (December 2016)
Kirsty McKechnie describes some early examples of problems with the operation of the ‘full service’ of universal credit, as reported to CPAG in Scotland’s Early Warning System.

Transforming tribunals – what CPAG says

Issue 255 (December 2016)
The Ministry of Justice wants to make radical changes to the tribunals system. This will include making social security appeals ‘entirely online’ and ending multi-member tribunal panels.

A new benefit cap

Issue 255 (December 2016)
Dan Norris describes rules setting the benefit cap at a lower level but with a few more exemptions.

PIP: aids, appliances and caselaw

Issue 254 (October 2016)
Gwyneth King reviews some caselaw on the relevance of aids and appliances in the assessment for entitlement to personal independence payment (PIP).

The HB family premium: new claims, new problems

Issue 254 (October 2016)
Barbara Donegan describes some fine but important details regarding continuing entitlement to the family premium in housing benefit (HB).

New 2016/17 student loans and benefits

Issue 254 (October 2016)
Angela Toal explains two changes to English student funding for advanced level courses from the 2016/17 academic year, and how the new funding affects social security benefits.

Universal credit and ‘natural migration’

Issue 254 (October 2016)
Simon Osborne looks at the circumstances in which a claimant with current entitlement to a ‘legacy’ benefit can end up on universal credit (UC) following a change in circumstances.

GPOW kapowed?

Issue 254 (October 2016)
Martin Williams considers the implications of a recent Upper Tribunal case on the correct approach to determining whether a European Economic Area (EEA) migrant has a right of residence as a jobseeker under what is widely referred to as the ‘GPOW’ test.