In this issue we focus on the world of work. Unemployment is low in the UK, but in-work poverty is at record levels. Debates about the nature and future of work are increasing. What can be done to tackle in-work poverty and the growth in temporary, low-hours and insecure forms of work?
The roll out of the live and now full universal credit (UC) services has highlighted a number of problems. In some cases, these are caused primarily by interpretation of legislation and, in others, by DWP policies and systems. Henri Krishna summarises some of the main problems CPAG has encountered and shares solutions where we have them.
An experiment with the privatisation of decision making in tax credits appears to be in tatters after HMRC ended its contract with Concentrix (the private company contracted to investigate the correctness of tax credit awards) early. But where does this leave advisers with cases opened by Concentrix, and does it mean we should expect any improvement in the quality of administration and decision making? Mark Willis investigates.