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Worse off: The impact of universal credit on families in Tower Hamlets

16 October 2019
Tower Hamlets has the highest rate of child poverty in the UK: 57 per cent, after housing costs are taken into account. In 2017, Tower Hamlets became one of the first boroughs in London to become a universal credit ‘full service’ area. The London Borough of Tower Hamlets commissioned CPAG to research the experiences of families with children in receipt of universal credit.

Early Warning System report on universal credit and childcare costs

20 August 2019
Financial support to low income families to pay for childcare through working tax credits is being replaced by the childcare element of universal credit. This Early Warning System report examines the impact of this change on parents and childcare providers.

Computer says 'No!' - Stage two: challenging decisions

19 July 2019
In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).

Universal credit: what needs to change

05 June 2019
Universal credit: what needs to change to reduce child poverty and make it fit for families? calls for design and funding changes to improve claimants’ experience of universal credit and to reduce child poverty.

Computer says 'no!' - stage one: information provision

01 May 2019
This report presents case studies and analysis from CPAG’s Early Warning System to highlight problems with the information provided to people claiming universal credit.

Early warning system: top issues update April 2019

01 May 2019
CPAG's early warning system takes the temperature of how changes to benefits are affecting families by highlighting the most problematic issues which advisers around the country are seeing. The latest update reveals ongoing problems with people being wrongly directed to universal credit and people moving to universal credit and becoming significantly worse off, as well as a number of problems with specific elements of universal credit: housing costs, real time information, access to appeal rights, and failure to adequately meet support needs.

Natural migration in universal credit

12 March 2019
This new briefing looks at natural migration. Natural migration is the movement of people on to universal credit from other benefits when their circumstances change in a way which would normally create eligibility for a new claim for one of the benefits being replaced by universal credit, but instead creates eligibility for universal credit.

Childcare costs in universal credit

21 December 2018
Using cases from our Early Warning System, this submission to the Work and Pensions Select Committee highlights issues parents face in claiming childcare costs through universal credit.

Universal credit managed migration: briefing for parliamentarians

12 October 2018
We have produced a briefing for MPs and peers, because in the next few months they will be debating the way people already claiming certain benefits will be moved onto universal credit. This process is called 'managed migration'.

Representation for the 2018 Budget

02 October 2018
We have submitted our representation to the Treasury in advance of the Budget on 29 October.