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Computer says 'No!' - Stage two: challenging decisions

19 July 2019
In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).

Computer says 'no!' - stage one: information provision

01 May 2019
This report presents case studies and analysis from CPAG’s Early Warning System to highlight problems with the information provided to people claiming universal credit.