Published on: 
07 November 2022

We're pleased to announce that thanks to The Indigo Trust and The Clothworkers Foundation we have been able to make our Fuel Rights Handbook free to access for all on our digital platform, AskCPAG.

Covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland, including liability, dealing with arrears and preventing disconnection, complaints, and the latest energy efficient schemes.

Fuel poverty is impacting more households than ever right now. CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt and problems with their fuel supply.

With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook provides essential information on the reduction and prevention of fuel poverty.

This Handbook is an essential resource for consumer advisers, lawyers, social workers, advice agencies and anyone who is worried about their own fuel supply.

The online handbook will be updated regularly to reflect any changes and to make sure that you have the latest information you need to understand your rights.