CPAG has launched a new universal credit email advice service for advisers in England, Wales and Northern Ireland. The service is designed to supplement our Handbooks, telephone advice service and online information provided on our website through Ask CPAG. It will also provide us with case examples of problem areas which we can use in our policy and campaigns work.
You can use the service by sending your universal credit queries to firstname.lastname@example.org. Please ensure you include all relevant details. Your enquiry will be acknowledged and you will receive a substantive response as soon as possible. Please note that the service is limited to providing email advice and that we are unable to take on cases or provide advice and advocacy directly to clients.
If you work in Scotland, you can phone or email the advice line for frontline advisers and support staff in Scotland about any benefit including universal credit. Phone 0141 552 0552, email email@example.com.
For more information, please visit our Help for Advisers page.