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Universal credit claimants left in the dark about their entitlements

01 May 2019
Universal credit (UC) claimants are routinely in the dark about how much they should receive, how their awards are calculated and if and how they can challenge DWP decisions, because the Department’s communications with claimants are opaque and inadequate.

CPAG launches new universal credit email advice service

07 March 2017
CPAG has launched a new universal credit email advice service for advisers in England, Wales and Northern Ireland. The service is designed to supplement our Handbooks, telephone advice service and online information provided on our website through Ask CPAG.

CPAG responds to local welfare decision

03 February 2015
We welcome the partial restoration of central government funding for Local Welfare Assistance schemes (LWAs)

Urgent: last chance to save local welfare provision

12 January 2015
Campaign with us to keep our safety net. We have been campaigning to save local welfare provision, the last back-stop for vulnerable people, for over a year.

CPAG criticises LWA decision

18 December 2014
CPAG has criticised the Government’s decision to maintain the cut in funding for local welfare assistance schemes (LWAs).