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Universal credit claimants left in the dark about their entitlements

01 May 2019
Universal credit (UC) claimants are routinely in the dark about how much they should receive, how their awards are calculated and if and how they can challenge DWP decisions, because the Department’s communications with claimants are opaque and inadequate.

CPAG launches new universal credit email advice service

07 March 2017
CPAG has launched a new universal credit email advice service for advisers in England, Wales and Northern Ireland. The service is designed to supplement our Handbooks, telephone advice service and online information provided on our website through Ask CPAG.

Scottish Government consulation on social security in Scotland

19 October 2016
Read our briefing which give an overview of some of the key points we’re likely to raise in our consultation response. These include the need to use new ‘top-up’ power to invest in child benefit and the need to ensure benefits for carers and disabled people are adequate and fairly delivered.