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Computer says 'no!' - how good is information provision in universal credit?

01 May 2019
“It’s a fundamental principle in a democracy that governmental bodies must have reasons for their decisions… that they should be able to explain what those reasons are… [and any] decision should be open to review or appeal.” So begins our latest report, Computer says ‘No!’

Universal credit: a new era?

11 January 2019
Universal credit needs fixing. That’s certainly not the first time we’ve said that, but today the new Secretary of State for Work and Pensions Amber Rudd MP seemed to agree. At a Jobcentre in south London we got our first glimpse of what changes she has planned to make the benefit work better for everyone. Meanwhile, a couple of miles away the High Court announced that we had won our universal credit assessment period case. What do these two things mean for people claiming universal credit?