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Algorithms in social security: cause for concern?

28 August 2020
Two weeks ago pupils, parents and schools were up in arms when the news broke that 40 per cent of teacher-assessed A level results had been downgraded by at least one grade. The culprit? A computer, or to be precise, an algorithm. This episode clearly shows the chaos that can be caused to people’s lives when the technology that so many parts of public services now rely on goes wrong.

Court of Appeal finds DWP's treatment of earnings under universal credit irrational in further victory for four single mothers

22 June 2020
The Department of Work and Pensions has lost its appeal against an earlier victory for four working single mothers challenging the rigidity of the universal credit (UC) system for calculating their earnings.

Universal credit claimants left in the dark about their entitlements

01 May 2019
Universal credit (UC) claimants are routinely in the dark about how much they should receive, how their awards are calculated and if and how they can challenge DWP decisions, because the Department’s communications with claimants are opaque and inadequate, new analysis from the Child Poverty Action Group (CPAG) finds.

Universal credit claimants left in the dark about their entitlements

01 May 2019
Universal credit (UC) claimants are routinely in the dark about how much they should receive, how their awards are calculated and if and how they can challenge DWP decisions, because the Department’s communications with claimants are opaque and inadequate.

CPAG judicial review project – early successes

26 April 2019
As our Early Warning System has found increasingly in recent months, people are facing problems with how decisions are being made about their benefits. It’s vital that people have the right of appeal, and that decision-making is clear and fair, and we know this is not always the case.