Full programme of online training courses in Scotland | CPAG

Full programme of online training courses in Scotland

See below for our full programme of training courses in Scotland, all of which can be booked as an 'online in-house' for your own organisation on a date of your choice: see the in-house section for more information. To check which courses are currently running browse the courses still to run in the current programme.


Attendance allowance - an introduction - Attendance allowance (AA) is the main disability benefit for people who have reached pension age. Getting an award of AA can significantly increase income and so it is a crucial benefit for older people. This course will give you an understanding of the main rules and help you to identify people who may be entitled. 

Benefit basics in Scotland - This course covers the basics of UK and Scottish social security. It will help you identify which benefits are available to the people you work with to maximise entitlements.

Benefits overview - Most people will claim a social security benefit at some point in their lives. This course is for anyone new to helping people navigate their way through the benefits system or who want an overview of the system. 

Benefits for EEA nationals - This course looks at the benefit rules that particularly affect EEA nationals. Focusing on the operation of the right to reside, habitual residence and past presence tests in social security benefits, the course covers the ways that EEA nationals and their family members can overcome these barriers.

Benefits for non-EEA nationals - Advisers can find it difficult and intimidating to advise non-European nationals on how their immigration status affects entitlement to benefits and tax credits. This standard level course offers an opportunity for advisers to gain knowledge and confidence by taking a step-by-step approach and looking in-depth look at how the rules apply to different scenarios.

Benefits for rent - This course is aimed at housing workers and advisers who need to understand how to manage universal credit to minimise rent arrears and reduce the threat of eviction and how to maximise and retain housing benefit.

Care-experienced young people and the benefits system - Many young people who have been ‘looked after’ by the local authority are subject to special social security rules. Some are excluded from income-related benefits and instead the local authority is responsible for supporting them. Some are entitled to a ‘care-experienced bursary’. This course looks at the special benefit rules for this group of young people and provides the opportunity to consider other support available.

Claimants and custody - This course will help you understand what happens to benefit entitlement when someone goes into prison and when they are released.

Coronavirus and benefits - sickness, furlough and redundancy - As the government’s job retention scheme and self-employed income support scheme come to an end, some people may have the option of returning to work at reduced hours, while others may face the prospect of redundancy and unemployment. The impact of coronavirus will continue, particularly for people who are sick, isolating or have vulnerable family members.

Income maximisation for carers – Becoming a carer of a disabled person often means a drop in household income, and sometimes an increase in expenses too. Carers may need to make crucial decisions about work, study, their caring responsibilities and what benefits to claim. This course gives an introduction to the main benefits available for carers and explains how to maximise income through benefit checks. It will help you support clients in deciding what to claim in or out of work.

Introduction to benefits for student advisers - This course equips student advisers who are new to benefits with a basic knowledge of social security benefits, including universal credit and tax credits, and explains which benefits further and higher education students can claim. It also looks at how student funding affects benefits.

Kinship carers and the benefits system - ‘Kinship care’ is the situation in which a child goes to live with a member of their extended family or with a family friend. This course looks at benefit issues that arise for kinship carers. It provides an opportunity to consider local authorities’ responsibilities in relation to kinship care assistance and a chance to look at what universal credit means for kinship carers and for local authorities.

Limited capability for work in universal credit - This course looks at how limited capability for work rules affect universal credit. The outcome of the work capability assessment has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get.  

Looking up the law online - Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping clients decide on the right course of action or supporting them with an appeal, the facts relevant to the case depend on the law. This course is a guide to finding the relevant law online, essential for anyone working at home without access to the usual resources.

Personal independence payment – an introduction - Personal independence payment (PIP) is the main disability benefit for working-age people.  This course will give you an understanding of the main rules and help you identify people who may be entitled.

QBC - making the most of your calculator - This course is for people who want to learn how use QBC effectively and confidently. This standard level course is suitable for advisers who already have a good understanding of legacy benefits, tax credits and universal credit.  It isn’t necessary to have had experience of using QBC, though participants should have a licenced copy of the most recent QBC calculator

Scottish social security – an introduction - This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits.

Scottish social security – an update - This course looks in detail at the benefits delivered by Social Security Scotland, including the Scottish child payment. It gives an update on the Scottish government’s future plans.

Social security law update – Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.

Students and benefits – an update - Make sure you know how recent benefit changes are likely to affect students during the coronavirus outbreak. This course is for advisers with a good working knowledge of the benefits and tax credits systems as they apply to students, and mainly updates advisers on changes, rather than on existing rules.

Students and benefits – eligibility in FE and HE - This is a standard level course for people who have a general understanding of the benefits system, and want to know in some detail what the student rules are for benefits. It includes some calculations of how student funding affects benefits. It's a one day equivalent, delivered over 2 mornings.

Students and benefits - the basics - As the name suggests this is basic level, and is a brief introduction to which students may be eligible for which benefits, suitable for people looking for a general overview. Delivered as a half-day course.

Supporting benefit claimants online - Home working, social distancing and self-isolation present unique challenges to frontline workers.  This course is an opportunity to discuss how advisers and support workers can best help people navigate the process of claiming benefits and challenging decisions in this new way of working. 

Universal credit – an introduction - This course aims to equip you with the practical knowledge you need to help your service users navigate universal credit and avoid potential pitfalls.

Universal credit for ill health and disability - This course looks at the universal credit (UC) rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC.

Universal credit and students - With the introduction of universal credit, the benefit rules for students as we know them are swept away and new rules set up in their place. This course explains which students can claim universal credit and how student funding affects the amount they get. It also covers particular problems to do with claiming universal credit and what to do about them.

Universal credit – the online claim - Helping someone to claim universal credit while providing advice over the phone or by email presents new challenges for advisers. Knowing what each step of the claim form looks like and the importance of completing it accurately is a vital part of socially distanced welfare rights.

Universal credit – transferring from benefits and tax credits - With so many people needing extra financial support through the coronavirus outbreak, giving the right advice about whether someone needs to claim UC or when to claim can make a huge difference. This course will help you give advice on the options and implications involved in moving from benefits and tax credits to UC.

Universal credit update and tactics - Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced advisers to get up to date with the latest developments including changes as a result of the coronavirus outbreak.