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Training

Universal credit - from A to Z (London) Monday 23 and Tuesday 24 September 2019

23rd September 2019 to 24th September 2019
London
This two-day course provides trainees with a comprehensive understanding of universal credit from initial claim to challenging DWP errors. The emphasis is on problem solving and giving advisers all of...

Universal credit - full service (Leicester) Thursday 19 September 2019

19th September 2019
Leicester
The roll out of universal credit (UC) full service is well underway. Many more people claim UC in the full service, including families, those with health conditions and those in...

Challenging WCA decisions (London) Friday 6 September 2019

6th September 2019
London
The work capability assessment (WCA) applies in both employment and support allowance (ESA) and universal credit (UC). Claimants who fail the WCA can challenge that on appeal, but need support...

Benefits for EEA nationals (Glasgow) Tuesday 10 September 2019

10th September 2019
Glasgow
This one-day standard level course looks at the benefit rules that particularly affect EEA nationals. Focusing on the operation of the right to reside, habitual residence and past presence tests...

Getting decisions changed (London) Monday 2 September 2019

2nd September 2019
London
This course is focused on equipping advisers to deal with the legal and practical issues that apply in getting initial decisions on benefits and tax credits changed. Covering basic rules...

Appeals to the Upper Tribunal (Glasgow) Tuesday 27 August 2019

27th August 2019
Glasgow
This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively. The main aim of the course is to give you an...

Overpayments of benefit and tax credits (London) Monday 9 September 2019

9th September 2019
London
Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach...

Universal credit update and tactics (Edinburgh) Wednesday 21 August 2019 **Fully booked**

21st August 2019
Edinburgh
Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced...

Universal credit for people with ill health and disabilities (Glasgow) Tuesday 20 August 2019 **Fully booked**

20th August 2019
Glasgow
As the migration to universal credit (UC) continues more individuals with ill health and disabilities will come under UC. This course looks at the UC rules that particularly affect ill...

Universal credit - transferring from benefits and tax credits (Glasgow) Thursday 15 August 2019

15th August 2019
Glasgow
This half-day course focuses on the transitional issues for claimants who are moving from legacy benefits and tax credits to universal credit. The UC full service is available in all...