Online training

You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs. You will learn the basics...

How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. Understanding the claim process...

This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how...

The WCA is used by the DWP to assess whether someone is sick and is central to claims for Employment and Support Allowance (old or new style) or Universal Credit...

The WCA is used by the DWP to assess whether someone is sick and is central to claims for Employment and Support Allowance (old or new style) or Universal Credit...

‘Kinship care’ is the situation in which a child goes to live with a member of their extended family or with a family friend. This course looks at benefit issues...

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced...

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced...

Universal credit (UC) changes all the time, as the law is amended, as it is implemented in practice, and as local delivery changes. This course is an opportunity for experienced...

This course looks at the universal credit (UC) rules that particularly affect ill or disabled people.  It will equip you to advise clients about the transfer to UC, covering transitional...