Online training

The coronavirus outbreak has seen a huge rise in benefit claims, and a surge of enquiries about how new rules affect people temporarily unable to work. The course covers: •...

How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. Understanding the claim process...

If you are an adviser who faces barriers to overcoming problems with universal credit or other benefit claims and decisions, this course gives you the essential knowledge you need. To...

Most people will claim a social security benefit at some point in their lives. This course is for anyone new to helping people navigate their way through the benefits system...

Accessing benefit entitlements can be particularly complex for EEA nationals and claimants often need support and advice. This standard level course sets out how to navigate the current rules, explains...

Advisers can find it difficult and intimidating to advise non-European nationals on how their immigration status affects entitlement to benefits and tax credits. This standard level course offers an opportunity...

Accessing benefit entitlements can be particularly complex for EEA nationals and claimants often need support and advice. This standard level course sets out how to navigate the current rules, explains...

This experienced level course looks in detail at the social security rights of EEA nationals and their family members in the UK. It provides an opportunity for advisers who are...

This course looks in detail at the benefits delivered by Social Security Scotland, including the Scottish child payment. It gives an update on the Scottish government’s future plans. Aimed at...

This short course provides an introduction to benefits delivered by Social Security Scotland. It is aimed at advisers and other workers who have little or no knowledge of benefits. The...