Online training

Many advisers work with students in both further and higher education. This standard level course explains the different benefits that further and higher education students can claim, including universal credit...

Advisers can find it difficult and intimidating to advise non-European nationals on how their immigration status affects entitlement to benefits. This standard level course offers an opportunity for advisers to...

This one-day introductory level course - delivered over two consecutive mornings - provides an overview of the benefits system and examines how the system fits together. The course covers: How...

This essential one-day course, held over two mornings, is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue. It provides a comprehensive overview of...

Child disability payment (CDP) is a new Scottish benefit that helps meet the additional needs of disabled children. It replaces disability living allowance (DLA) for children living in Scotland. This...

Build your skills with this practical course on effective legal research for benefit casework. Competent casework starts by knowing the right questions to ask your client. Whether you are helping...

This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively. The main aim of the course is to give you an...

You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs. You will learn the basics...

You do not need to be a benefit expert to make a difference. This course is for anyone working with people on low incomes or with additional needs. You will learn the basics...

How can you help your service users manage universal credit? Supporting people with an online system, especially if you are working from home, can be difficult. Understanding the claim process...