Computer says 'no!' - stage two: challenging decisions | CPAG

Computer says 'no!' - stage two: challenging decisions

This report is the second in a series looking at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).