When might a short-term benefit advance be refused?

See our page Who can get STBAs and how to apply for how to apply.

You cannot get a STBA in the following cases:
  • if your benefit payment has been stolen or lost or has run out1

You won't get a STBA even though you are 'in financial need': consider asking for local welfare assistance instead.

  • if you have a budgeting problem

If you have extra travel costs because you need to visit your child in hospital, for example, you won't get a STBA even though you are 'in financial need'. Consider asking for local welfare assistance instead.

  • if you are subject to a benefits sanction

Consider applying for a hardship payment instead. 

  • if your benefit claim has been refused

Consider challenging the decision or make a new claim.

When else might your STBA request be refused? 

Remember, even if none of the above situations apply to you, your STBA may still be refused on other grounds:

  • It may be refused on discretionary grounds such as 'financial need'. DWP guidance gives as an example the situtation where you live with your parents and are therefore not in financial need because you can rely on them.2 
  • Alternatively it may be refused if there are doubts about whether you will be entitled to the benefit you have claimed, for example because DWP judge that you are likely to fail the habitual residence test.