Advising BME communities project

The advising black and minority ethnic (BME) communities project aims to support those working with both existing and new BME communities - including migrant workers, refugees and asylum seekers - to maximize potential income available through the benefits and tax credits system for families and individuals at the risk of poverty.

This project provides a range of training, information, a quarterly ebulletin and support for organisations and those working with BME groups.


Do you work with black and minority ethnic communities?

If you are running an event and would like us to attend or are concerned about child poverty and low take-up, and would like us to give a short talk to your organisation or voluntary support group on basic benefits and tax credits, please contact us.

Do you support or advise refugees?

Following consultation with a range of organisations working with refugees, we produced a factsheet Benefits for new refugees aimed at those who have recently been granted leave to remain. It explains the main benefits they can claim, when and where to claim benefits and what they can do if they are left without any money whilst waiting for claims to be processed.

Please feel free to print off, copy and distribute this leaflet as widely as possible. If you are distributing large numbers, please contact us and we will ask you to complete a feedback form so that we can continue to meet the needs of those who are advising BME groups.

Right to reside

CPAG is aware that right to reside and the habitual residence test is a problem area for advisers who work with people from the European Economic Area. CPAG’s factsheets (see below) provide basic guidance for advisers working with certain groups who require a right to reside when claiming some benefits. More detailed information can be found in our Welfare Benefits and Tax Credits Handbook, Benefits for Migrants Handbook and our welfare rights section. Advisers can also call or email our advice line for help with individual cases (see below)


Advising BME communities e-bulletin

Our quarterly advising BME communities e-bulletin keeps you up to date on benefits and caselaw for those working with BME communities, migrant workers, refugees and asylum seekers. You can sign up to the e-bulletin here.

Links to other organisations that provide information in other languages:

As a 2nd-tier advice organisation, CPAG does not produce translated versions of our information. Unfortunately it is also now very hard to find any other organisations providing written information about benefits in languages other than English or Welsh. However, you might find some information here:

Please note that we have no control over the nature, content and availability of websites which are not under the control of CPAG and that any links should not be taken as a recommendation or endorsement of the views expressed within them.

If you do need to access translation services, some organisations may be able to help if asked and sometimes with sufficient notice. You can also ask the DWP or HMRC to provide a translator if you need one.

Advice line for advisers in Scotland

We offer advice and information to advisers in Scotland on all aspects of the benefits and tax credits systems through our advice line.

For further information please contact:

Henri Krishna
Tel: 0141 548 1054

This project is funded by the Scottish Government.