Children and young people from the Cost of the School Day Voice network call for Universal Free School Meals (USFM) at a Scottish Parliament roundtable.
South Lanarkshire Council’s Cost of the School Day Conference took place this week, where the local authority further cemented its commitment to equity by launching its Cost of the School Day guidance, and ten proposals.
This report focuses on some of the problems UC claimants are experiencing both making a claim for UC and receiving accurate payments, which appear to be caused by the digitalisation and automation of the UC system. Claimants who have specific life circumstances are experiencing similar problems because the UC computer system seems unable to calculate their UC payment correctly and in accordance with the law.
In the second in this series, our report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).