Work and Pensions Select Committee Inquiry into Universal Credit - CPAG's response

March 2017

The Work and Pensions Select Committee was so concerned about evidence heard during its inquiry into progress with the implementation of universal credit, that it has re-opened its inquiry to gather more evidence. CPAG's response includes cases from our Scottish and UK early warning systems, highlighting various problems encountered by claimants. These include delays obtaining payment, incorrect amounts being paid or payments being wrongly denied, claims going missing, and incorrect advice being provided about eligibility for universal credit and other benefits. We call for an urgent response to recurrent problems, including a comprehensive programme of training for staff of both universal credit and other benefits.

Download our response here.