The introduction of universal credit (UC) represents a fundamental change to the system of 'legacy benefits' and tax credits it is replacing.
This one day course covers:
• the aims and principles of UC;
• the roll out of UC in 'gateway' and 'full service' areas;
• who can claim UC;
• how it is calculated;
• claims, payments and disputing decisions;
• conditionality and sanctions
The course is for advisers with a good working knowledge of benefits and tax credits who will need to provide advice and assistance to UC claimants. It includes practical exercises and case studies to illustrate how UC affects different categories of claimants.