Overpayments of benefit and tax credits

Level: Standard

Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach to checking and challenging recoverability.

The course covers:

  • An overview of the necessary decision-making process before an overpayment decision can be made
  • The tests of misrepresentation and failure to disclose central to overpayments of DWP benefit
  • Housing benefit overpayments and the role of official error
  • Tax credit overpayments and HMRC’s discretion to recover
  • Universal credit overpayments
  • Reducing the level of overpayments
  • Overpayment appeals
  • Methods of recovery