Overpayments of benefit

Level: Standard

Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach to checking and challenging recoverability. It also looks at the different rules and tactics that will apply with the introduction of universal credit.

The course covers:

  • An overview of the necessary decision-making process before an overpayment decision can be made
  • The tests of misrepresentation and failure to disclose central to overpayments of DWP benefit
  • Housing benefit overpayments and the role of official error
  • Universal credit overpayments
  • Reducing the level of overpayments
  • Overpayment appeals
  • Methods of recovery

This course does not cover tax credit overpayments (see Tax credits - key issues for advisers).

"Well presented and excellent handouts."
Dates: