Maximising benefits for rent

Level: Standard

Thousands of tenants each year are evicted by social landlords, usually for rent arrears. Yet large amounts of housing benefit (HB) go unclaimed. With high levels of arrears in universal credit (UC), evictions seem set to be a continuing problem. This practical course is aimed at housing workers and advisers who need to maximise the uptake of housing benefit or the housing costs element of universal credit, and thereby minimise arrears and reduce the threat of eviction.


The course covers:

  • Claims process, information and evidence for HB and UC housing costs element
  • Issues about absences, two homes, under-occupancy and non-dependants in both schemes
  • Effect of sanctions on the UC housing costs element
  • Overpayments of HB and UC and recovery from landlords and tenants
  • Appealing HB and UC decisions
  • Recent and planned changes

This course highlights where entitlement may be missed or disputed and is aimed at those with a working knowledge of HB and UC. To gain a working knowledge of UC, you should first book on Universal credit - full service.