Introduction to welfare rights

This is essential training if you are starting off as a welfare rights adviser or need a good understanding of the benefits system. It introduces you to the key resources and skills you need and takes you through the main benefits in detail. Learning is through a mix of elearning and face-to-face training.

When you complete the course you will be awarded a certificate and get a complimentary copy of CPAG’s Welfare Benefits and Tax Credits Handbook.

The course covers:

Part 1: Benefits overview

Through a short, interactive elearning course, Part 1 introduces you to the benefits and tax credits system. It includes a description of means-tested and non-means-tested benefits and explains how they work together. Taking about an hour, you go through the elearning when it suits you and complete it before attending Part 2.

Part 2: Working age benefits

Through five-days training at CPAG’s training suite in Glasgow, Part 2 gives you a detailed introduction to means-tested benefits and tax credits and an opportunity to network with your fellow delegates. Through case studies, practical examples and using the CPAG Handbook, there is plenty of opportunity to explore the benefits system in detail.

Part 2 covers:

Working-age benefits – eligibility

Understand who is eligible for income support, jobseeker’s allowance and employment and support allowance, and get an outline of the claims process and medical assessment.

Working-age benefits – amounts

Get the skills you need to work out how much income support, jobseeker’s allowance and employment and support allowance someone is entitled to. Learn about the allowances, premiums and components that make up these benefits and how income and capital affect entitlement.

Housing benefit

Learn about help with rent, how to work out who gets help and how much, and why housing benefit may not cover all the rent.

Universal credit

Learn who can get universal credit in your area and across the country. Get the skills you need to advise on how to claim and how to work out entitlement.

Tax credits

Get the skills to check tax credit payments, know who is eligible for child tax credit and working tax credit and how to claim.

Part 3: Advice practice

Through a short elearning course, Part 3 shows you how to put your benefits knowledge into practice using the essential resource for advisers, CPAG’s Welfare Benefits and Tax Credits Handbook. Taking about an hour, complete this final elearning to be awarded your course certificate.

The five-day course focuses on means-tested benefits for working age people. Further essential introductory training covers ESA and the work capability assessment, PIP and attendance allowance – an introduction and Income maximisation for older people.

“Best overall basic training”
“Completely new to benefits so very interesting and informative"
“Excellent, interactive, informative”