Benefits overview

This one-day introductory level course provides an overview of the benefits and tax credits system and examines how the system has changed with the introduction of universal credit.

The course covers:

  • The structure of the benefits system
  • The benefits and tax credits currently available in different circumstances
  • The transfer to universal credit
  • Where to claim benefits and tax credits

The course is intended to help you understand how the system is changing and who is affected by the changes. Welfare rights workers who need an in-depth working knowledge of universal credit should attend the dedicated courses.